Whitepaper
In 2025, New Zealand’s legal industry faces a pivotal shift: a redefinition of value in legal services. Driven by rising client expectations and rapid technological change, particularly AI adoption, clients now demand measurable outcomes, pricing transparency, and a service experience that is predictable, efficient, and results focused.
In response, value-based billing is emerging as a mainstream strategy among New Zealand’s progressive firms. Aligning fees with outcomes rather than time spent, value billing enables firms to better meet client needs, improve profitability, build trust, and differentiate themselves in the market.
As AI transforms service delivery, value billing is proving to be a critical strategic differentiator.
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